Multifamily FAQs

Multifamily Service FAQs

Quick Answers to Common Service Questions

Find clear answers to frequently asked questions about multifamily garbage, recycling, and organics services. This section is designed to help property managers and residents better understand service options, billing, collection schedules, and program requirements. If you need additional assistance, our team is always here to help.

How do I start, stop or change service?

The property owner or manager should call us at 650.589.4020 during regular office hours (Monday through Friday, 7am – 4:30pm). Starts/stops and most service changes can be made immediately.

Please refer to the label on the lid of a collection cart or on the front of a larger collection bin. Note that we require recyclables to be sorted into multiple bins. Recyclable paper items are collected separately from recyclable containers. Review our Educational Materials or use our Sort Smart Recycling Guide for more detailed information.

Call us at (650) 589-4020 to make arrangements for special collection. If properly authorized by property owner/manager, the account can be charged. Otherwise, payment can be taken by phone. Overflow and large items can also be brought to Blue Line Transfer.

Yes. Please review the information found here.

These items do not belong in any of your carts. Please click here or use our Sort Smart Recycling Guide for more information.

Yes. To prevent litter, discourage illegal dumping/scavenging, encourage recycling, and avoid service delays, please review these guidelines.

Please order a roll-off box or self-haul the material to Blue Line Transfer.

If you didn’t find the answer you’re looking for, please contact our team. We’re here to help.