Privacy Policy Terms Of Use

South San Francisco Scavenger Co., Inc. SMS Terms of Use & Privacy Policy

Effective Date: 11/26/24

South San Francisco Scavenger Co., Inc. SMS Terms of Use

  1. Agreement to Terms

By subscribing to and using South San Francisco Scavenger Co., Inc. (“SSFSC”)’s SMS texting service (the “SMS Service”), you (“User”) agree to be bound by these Terms of Use. If you do not agree to these terms, please do not subscribe to or use the SMS Service. These terms apply to all users of SSFSC’s SMS Service.

  1. Registration and Consent

To use the SMS Service, you must provide a valid mobile phone number. By registering, you consent to receive text messages from SSFSC at that phone number, including but not limited to promotional, transactional, and service-related messages. Message frequency will vary based on your subscription and activity.

By subscribing, you confirm that you are the owner of the phone number provided or have the authorization to use it.

  1. Frequency of Messages

The frequency of SMS messages you will receive will depend on the specific services or campaign you’ve subscribed to. In general, you can expect to receive approximately two SSFSC initiated messages or alerts per month. We will notify you of the expected frequency at the time of registration.

The number of messages you receive may vary based on interactions with the SMS Service, promotions, and any other updates we send.

  1. Opt-out Process

You can opt-out of receiving SMS messages at any time. To stop receiving messages from SSFSC, reply with the word “STOP” to any message. You will immediately stop receiving messages, and a confirmation message will be sent to you.

If you have any issues with opting out, you may text “HELP” to receive assistance or contact us directly at 650-589-4020.

  1. Help and Support

For questions or assistance related to the SMS Service, reply with the word “HELP” to any message you receive. This will provide you with additional instructions or direct you to a support resource. You can also contact SSFSC customer support at 650-589-4020.

  1. Costs

Standard messaging and data rates may apply to any messages you receive or send through the SMS Service, depending on your mobile carrier. You are responsible for any charges your carrier may apply. SSFSC does not charge you for subscribing to or receiving SMS messages, but you should verify the potential charges with your mobile service provider.

  1. Prohibited Use

You agree not to use the SMS Service for any unlawful, abusive, or illegal activity, including, but not limited to, sending unsolicited messages (spam) or any behavior that violates the rights of others.

  1. Modification and Termination of Service

SSFSC reserves the right to modify or discontinue the SMS Service at any time without notice. We will notify you of any material changes to the SMS Service. You have the right to discontinue use of the SMS Service at any time by opting out.

  1. Limitation of Liability

SSFSC is not liable for any damages arising from the use or inability to use the SMS Service, whether such damages are direct, indirect, incidental, or consequential. By using the SMS Service, you agree to hold SSFSC harmless from any such claims.

  1. Governing Law; Venue

These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute arising in connection with these Terms of Use will be resolved in the federal or state courts in and for the County of San Mateo, California, to the exclusive jurisdiction of which you hereby submit.

South San Francisco Scavenger Co., Inc. Privacy Policy

  1. Information We Collect

When you register for the SMS Service, we collect the following information:

  • Phone Number: To send you SMS messages related to the SMS Service.
  • Interaction Data: This includes your responses to our messages (e.g., opting in, opting out, replying with “HELP”).
  • Device Information: Information related to your device, such as device type, operating system, and mobile carrier, which may be used to improve the quality and delivery of SMS messages.

We do not collect personally identifiable information (e.g., your name, address) unless you voluntarily provide it through customer support or other forms of communication.

  1. How We Use Your Information

We use the information we collect to:

  • Send you SMS messages related to the services you’ve subscribed to, including promotions and service updates.
  • Respond to your inquiries when you reply with “HELP” or similar requests.
  • Monitor and improve the effectiveness of the SMS Service.
  • Provide customer support.

We will never use your phone number for marketing purposes without your explicit consent.

  1. Sharing Your Information

SSFSC does not sell, rent, or share your personal information, including your phone number, with third parties for marketing purposes. However, we may share your phone number and interaction data with third-party service providers who assist us in operating the SMS Service (e.g., SMS gateways, support tools).

We may also disclose your information if required by law or in response to a legal request from governmental authorities, or to protect our legal rights.

  1. Data Retention

We will retain your phone number and any associated interaction data for as long as necessary to provide the SMS Service to you and comply with legal requirements. If you opt-out of the SMS Service, your phone number will be removed from our active messaging list. However, we may retain certain data for administrative or legal purposes.

  1. Your Privacy Choices
  • Opt-out: You can opt-out of receiving SMS messages at any time by replying with the word “STOP” to any message.
  • Help: For help or further information, reply with the word “HELP” to any SMS message.
  • Access and Control: You can contact us directly to request access to or modification of the information we have on file for you.
  1. Security

We take reasonable precautions to protect your information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or mobile network is completely secure, and we cannot guarantee the security of your information.

  1. Children’s Privacy

SSFSC’s SMS Service is not intended for use by children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

  1. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any material changes to this policy will be communicated to you through a notice or message. The revised policy will take effect immediately upon posting, and you are encouraged to review it regularly.

  1. Contact Information

If you have any questions or concerns about these Terms of Use or our Privacy Policy, please contact us at:

South San Francisco Scavenger Co., Inc.

PO Box 348

500 East Jamie Ct

South San Francisco, CA  94083

info@ssfscavenger.com

650.589.4020

www.ssfscavenger.com

By using SSFSC’s SMS Service, you acknowledge that you have read, understood, and agree to these Terms of Use and Privacy Policy.