Frequently Asked Questions

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How do I start, stop or change service?

The property owner or manager should call us at 650.589.4020 during regular office hours (Monday through Friday, 7am – 4:30pm). Starts/stops and most service changes can be made immediately.

On our service day not all of our garbage or recycling was picked up. What can we do?

If you were missed, we’ll send a driver back within one business day. Call us as soon as possible at 650.589.4020. Please make sure your collection container(s) are accessible by 5:00 am and are not overloaded.

We can also help you if you need an extra pickup or would like to increase your service level.

What belongs in each of my collection carts/bins?

We provide separate carts/bins labeled for Garbage, Paper, Containers (Aluminum, Glass & Plastic), Cardboard, and Organics (compost).

For more information, please use our Sort Smart Recycling Guide and view our Educational Materials

We’re getting rid of some bulky items. Can you pick up industrial-sized appliances?

We’ll pick up bulky items as long as they’re not too heavy to safely lift. Charges apply. To schedule a pickup, call us at 650.589.4020.

What should I do with leftover paint and cleaning products? What about old computer equipment and cell phones?

Please dispose of hazardous waste responsibly. Visit (San Mateo County Environmental Health) to learn about requirements and options.

We provide collection service for electronics. Charges apply. Call us at 650.589.4020 for more information or to arrange service. You can also deliver electronics to Blue Line Transfer in South San Francisco. Click here for hours, directions and prices.

Our business produces too much garbage – what can we change?

There are many ways to reduce, reuse and recycle. Ask for a free waste assessment and we’ll help your business find ways to reduce your garbage output. Call us at 650.589.4020 to schedule an onsite visit.

Are there any waste enclosure requirements?

Yes. To prevent litter, discourage illegal dumping/scavenging, encourage recycling, and ensure service, please review these guidelines.

If I’m already recycling all I can, what else can I do to keep my bill down?

Invest in as many reusable products as make sense. For ideas, visit our Resources page. You can also call us contact us to arrange for a free waste assessment. We’ll help you find new ways to reduce, reuse and recycle.

How can we dispose of a surplus of edible food?

Contact Second Harvest Food Bank. They accept donations of food and distribute it to soup kitchens and shelters.

We’re getting way too much junk mail! How can we make it stop?

To cut back on unsolicited catalogues, visit For run of the mill junk mail, Visit

Are businesses required to recycle?

Yes. State legislation requires recycling. Click here for details.

Didn’t find the answer you needed?

Contact us using one of the options below.

If it’s after hours, we will respond as soon as possible and always within 1 business day.

CALL OR TEXT (650) 589-4020