Frequently Asked Questions

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The property owner or manager should call us at 650.589.4020 during regular office hours (Monday through Friday, 7am – 4:30pm). Starts/stops and most service changes can be made immediately.

If you were missed, we’ll send a driver back within one business day. Call us as soon as possible at 650.589.4020. Please make sure your collection container(s) are accessible by 5:00 am and are not overloaded.

We can also help you if you need an extra pickup or would like to increase your service level.

We provide separate carts/bins labeled for Garbage, Paper, Containers (Aluminum, Glass & Plastic), Cardboard, and Organics (compost).

For more information, please use our Sort Smart Recycling Guide and view our Educational Materials

We’ll pick up bulky items as long as they’re not too heavy to safely lift. Charges apply. To schedule a pickup, call us at 650.589.4020.

Please dispose of hazardous waste responsibly. Visit (San Mateo County Environmental Health) to learn about requirements and options.

We provide collection service for electronics. Charges apply. Call us at 650.589.4020 for more information or to arrange service. You can also deliver electronics to Blue Line Transfer in South San Francisco. Click here for hours, directions and prices.

There are many ways to reduce, reuse and recycle. Ask for a free waste assessment and we’ll help your business find ways to reduce your garbage output. Call us at 650.589.4020 to schedule an onsite visit.

Yes. To prevent litter, discourage illegal dumping/scavenging, encourage recycling, and ensure service, please review these guidelines.

Invest in as many reusable products as make sense. For ideas, visit our Resources page. You can also call us contact us to arrange for a free waste assessment. We’ll help you find new ways to reduce, reuse and recycle.

Contact Second Harvest Food Bank. They accept donations of food and distribute it to soup kitchens and shelters.

To cut back on unsolicited catalogues, visit For run of the mill junk mail, Visit

Yes. State legislation requires recycling. Click here for details.

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